Start a return
We always want you to be satisfied with your order. If something isn’t right, you can request a return using the form below.
Please read the information below before submitting your return request. If anything isn’t clear, contact us at info@asterrisk-project.com
Return window
You have 14 days from delivery to request a return. Requests made after this period won’t be accepted.
Eligible for return
Items must be unworn, unused, with tags attached, and returned in original packaging.
Not Eligible
Sale items, gift cards, and items not in original condition.
PROCESS & POSTAGE
Submit the form above and we'll reply within 2 business days with a returns authorisation. Please don't ship anything back before hearing from us.
Once authorised, pack your item(s) securely. A return slip is included in every order. Please fill this out and include it in your parcel so we can match your return to your order quickly.
If you've lost or misplaced your slip, you can download and print a replacement below.
Faulty or incorrect items: we cover return postage. Change-of-mind returns: postage is at the customer's expense.
Returns must be sent to:
ASTERRISK–PROJECT
Unit 153227, Courier Point
13 Freeland Park, Wareham Road
Poole, Dorset, BH16 6FH
United Kingdom
Receiving my refund
Refunds are issued once your return is received and approved.
Please allow up to 10 working days for processing.